How are you communicating with different types of patients that come into your dental office? How about when that elderly patient calls for an appointment, do we immediately offer a discount because of their age? Do we communicate differently with them? Are we willing to slow down and speak to their level of hearing and responding? Can they even hear us the way we hear them?
Often times the elderly do have unique oral needs. Can they care for their mouth effectively? Is their diet high in carbohydrates? Combine that with an inability to effectively brush their teeth. Yikes!